BPO – Voice

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Inbound call center services

 

  • 24 x 7 customer service desk
  • Enquiry management
  • Helpdesk services and query handling.
  • Technical support.
  • Bi-lingual customer service representatives.
  • Voice recording.
  • Integrated Voice Response (IVR)
  • Voicemail.

Outbound call center services

 

  • Customer relationship management
    • Customer Loyalty Program
    • Welcome calls
    • Reminder calls
  • Customer satisfaction survey
    • Customer satisfaction survey calls
    • Product survey calls
  • Lead Generation
    • Business to Business customer acquisition
    • Business to customer acquisition
    • Lead generation through tele sales
  • Customer-win-back programs
    • Tele follow up on customers that had bad experiences about the organization.
    • Effective corrective action discussed with them
  • Market research
    • Pre launch & post launch market research
    • Product & services research


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