Infrastructure

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BPO+ has world class infrastructure with state of the art facility and has been built to provide a superior working environment, attract and retain the best talent thus providing a world-class service to our customers. The operating model has been built to international standards with the latest operations and technology infrastructure which facilitates an open and modular technology environment while integrating it with versatile client platforms. Strategic alliances with leading providers ensure high quality technology to support service delivery.

BPO+ with its global IT Infrastructure services plans, designs and implements organizational IT strategies and manages mission-critical IT Infrastructure for global clients. BPO+ leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge.

BPO+ IT Services rigorously applies standardization and simplification, documentation and controls, quality support and review. This combines Six Sigma, Lean and RCCA (Root Cause Corrective Action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. BPO+ relentless focus on quality, backed by the robust BPO+ proprietary tools and methodologies, ensures our ability to:

  • Deliver better levels of service with a flexible, yet robust global delivery model
  • Improve infrastructure utilization
  • Increase infrastructure availability
  • Boost end-user satisfaction
  • Reduce Total Cost of Ownership for IT Infrastructure
  • Improve visibility for client technical environment
  • Maximize operational efficiency

The BPO + Differentiators

Strong focus on select Domains

BPO+ has a strong focus on domain specialization. We combine our tenured experience with deep domain knowledge and capabilities in Transformation and Outsourcing to provide a competitive edge to our clients. Out team of highly experienced subject matter experts brings in an in-depth knowledge of industry and processes and enables us to refresh the domain knowledge on an ongoing basis.

Customer Centricity

BPO+ adopts a highly customer centric approach by deploying experienced and dedicated resources. This approach has facilitated a better understanding of challenges faced by the clients and the ability to offer highly customized solutions. Our multi-tiered account management team, whose members are present onshore and off-shore, provides subject matter expertise and ensures that all business issues are prioritized and expeditiously resolved.

Operational Excellence

BPO+ process management skills ensure a disciplined and rigorous execution of processes in a scientific approach. Our capabilities in Six-Sigma tools and methodologies help migrate processes seamlessly and improve them on an ongoing basis creating greater value to clients’ businesses.



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